Prior to any collection of your personal information, we will seek and obtain your consent or that of your carer or next of kin. We will inform you of your rights and responsibilities relating to privacy. You may alter or withdraw your consent at any time. However, you must let us know if you wish to change or limit your consent.
What we collect and why
We will only collect personal information related to activities necessary for us to provide care and treatment to you. This includes administrative and billing purposes, quality improvement, teaching and learning activities, and the provision of health care within the practice and by other providers we may refer you to. You are not obliged to provide us with information, and you can request to remain anonymous or to use a pseudonym. You need to understand that anonymity can affect the level of care and treatment we provide to you and we may have to decline your request if it is impractical for us to agree.
Consultations will take place in a private room and will not be recorded.
For security reasons, Australian Defence Force patients can only have telephone or face-to-face consultations. No videoconference or internet technologies can be used.
Sharing your Information
Keeping your information safe
Requesting access to information
If you are requesting access to the information of another patient, we may not grant access without that person’s consent. This can include access to a family member’s health information. We recognise that children over the age of 15 can request that information about their health care is kept confidential. This will be managed on a case-by-case basis as assessed by the treating doctor.
Making a complaint
Practice Manager Vihara